DBbet terms of service Bangladesh

These DBbet terms of service Bangladesh explain the legally binding rules that apply when you access or use our website, mobile site, and app services. By continuing, you confirm you have read and understood your responsibilities around account security, KYC, deposit terms, withdrawal processing, bonus terms, and responsible gambling. If you want practical help with access, use Login for sign-in or App for installation guidance. For privacy-related questions, refer to Privacy Policy. If you do not agree with any part of these Terms, you must stop using the platform immediately.

1. Acceptance of Terms

By accessing, browsing, registering, depositing, betting, playing, or otherwise using our platform or services, you agree to be bound by these Terms as a legally enforceable agreement between you and us. These Terms apply to all features, including the mobile app, cashier, promotions, and customer support. We may update, amend, or replace these Terms at any time to reflect operational, security, legal, or product changes. Updated Terms take effect immediately when posted on the platform, and your continued use after changes is deemed acceptance of the revised Terms.

2. Eligibility Requirements

You may use our services only if you meet all eligibility conditions. You must be at least 18 years old, and underage gambling is strictly prohibited. We may request proof of age and identity at any time, and we may suspend access until verification is completed. Our services are intended for users based in Bangladesh, and you are responsible for ensuring your use complies with applicable local laws and regulations. You must also have full legal capacity to enter into this agreement, and you must not attempt to register or use the platform during any active self-exclusion or cooling-off period.

3. Account Registration and Security

When creating an account, you must provide accurate, complete, and current information. This includes your real name, date of birth, and a valid mobile number that can be used for supported payment methods such as bKash or Nagad. You are allowed to hold only one account per person, household, IP address, and device environment, unless we approve otherwise in writing. Multi-accounting is prohibited and may result in closure of all related accounts and forfeiture of balances. You are solely responsible for keeping your credentials secure, including your phone access, password, and any PIN or authentication codes.

3.1 KYC Verification Standards

We apply KYC checks to confirm identity, prevent fraud, and support AML controls. You agree to provide documents and information we reasonably request, including a government-issued photo ID such as a Bangladesh NID card or passport, proof of address where applicable, and proof of ownership of your payment method. We may request additional verification such as a selfie, video verification, or source-of-funds details when required for security or compliance. If you fail to provide satisfactory documents within the timeframe we specify, we may restrict deposits, withdrawals, and gameplay, or close the account in line with these Terms.

4. Deposits and Withdrawals

All deposits and withdrawals are subject to security checks, KYC status, and our risk controls designed to protect users and the platform. You must use payment methods registered in your own name and under your control. Third-party deposits or withdrawals, including using another person phone wallet or crypto address, are not accepted. We do not charge deposit fees, but your payment provider, mobile wallet, bank, or blockchain network may apply charges that are outside our control. We may set minimum and maximum limits, apply transaction monitoring, and request additional verification before processing withdrawals.

4.1 Supported Payment Methods

We support common Bangladesh-friendly payment options for deposit and withdrawal processing. Supported methods include bKash (typically instant), Nagad (typically instant), Rocket mobile banking, and USDT/Tether transfers via supported blockchain networks. Availability may vary by user status, verification level, technical maintenance, or risk assessment. You are responsible for entering correct payment details, including wallet number, account name, and crypto address. If you send funds to an incorrect destination due to your error, recovery may not be possible. We may add, remove, or limit payment methods to manage security and service quality.

4.2 Deposit Terms

The minimum deposit is ৳100 or the USDT equivalent at the time of the transaction. Deposits are usually credited instantly, but delays can occur due to payment provider downtime, network congestion, incorrect reference information, or compliance checks. You agree that you will not attempt to reverse, charge back, or dispute a deposit after using the funds for betting or gameplay. If a deposit is reversed or disputed, we may suspend your account while investigating and may recover any resulting negative balance from future deposits or winnings. Deposits are intended for entertainment play, not money transfer services.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, but actual receipt time may depend on the payment method and provider. We aim to pay out to the same payment method used for deposit where possible, as part of AML controls and to reduce fraud. We may request KYC before processing any withdrawal, even if you previously deposited or played. We reserve the right to delay, refuse, or cancel withdrawals that appear suspicious, linked to prohibited activity, or inconsistent with verification data. Minimum and maximum withdrawal limits may apply based on method, account history, and risk review.

5. Bonuses and Promotions Rules

All bonuses, promotions, and free offers are optional and are governed by bonus terms stated at the time of the offer. You must meet wagering requirements before any bonus-related funds become eligible for withdrawal, and the multiplier may vary by promotion, such as 10x, 20x, or 30x. Bonuses may have time limits, and unused bonus funds may expire and be forfeited after the stated expiry. Only one bonus is permitted per person, household, IP address, or device. Not all games contribute equally to wagering requirements, and some games may be excluded as stated in the relevant promotion conditions.

6. Responsible Gambling Commitments

Gambling should be treated as entertainment, not as a source of income, and you are responsible for keeping your play within affordable limits. We support responsible gambling tools and will assist you in setting deposit limits on a daily, weekly, or monthly basis through our support team. You may request a cool-off period of 24 hours, 7 days, or 30 days, or request self-exclusion on a temporary or permanent basis via our Telegram support channel. We may provide reality checks such as session duration reminders. To protect minors, we recommend device-level parental controls and that you keep your phone and account credentials private.

7. Prohibited Activities and Enforcement

Any violation of these rules may lead to immediate termination of your account, forfeiture of bonus funds and related winnings, withholding of withdrawals pending investigation, and potential legal action where appropriate. Prohibited activities include fraud, identity theft, stolen credentials, chargebacks, misrepresentation, and multi-accounting. You must not use the platform for money laundering, and we apply AML monitoring and may report suspicious activity to relevant authorities when required. Collusion, manipulation of outcomes, use of bots or scripts, exploitation of technical errors, unauthorized access attempts, and abusive behavior toward staff or other users are strictly prohibited.

8. Intellectual Property Rights

All platform content, software, design elements, trademarks, logos, interfaces, text, graphics, and related materials are owned by us or used under license and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful entertainment purposes only. You must not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any part of the platform without our prior written consent. Certain games and live casino content are provided by third-party licensors, including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming, and those licensors retain their own rights.

9. Limitation of Liability

Our services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, outages, or technical faults. To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You acknowledge that you accept full responsibility for gambling losses and decisions made using your account. Our aggregate liability to you for any claim is capped at the total amount of your deposits made in the 90 days preceding the event giving rise to the claim.

10. Account Suspension and Termination

You may request account closure by contacting support, and any remaining balance will be handled subject to identity verification, AML checks, and our withdrawal rules. We may suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraud, failed KYC verification, attempted chargebacks, used prohibited tools, or otherwise created security or compliance risk. We may also close accounts due to regulatory requirements or if the account is inactive for 12 months or more. During investigations, we may restrict gameplay, bonuses, deposits, or withdrawals until checks are completed and outcomes are determined.

11. Governing Law and Dispute Resolution

If you have a complaint, you agree to contact support first and attempt informal resolution by providing clear details, relevant screenshots, and transaction references. If a dispute cannot be resolved informally, the parties will attempt mediation before escalating the matter. If mediation does not resolve the dispute, you agree that the dispute will be resolved by binding arbitration conducted in English, on an individual basis only. You waive any right to participate in class, collective, or representative proceedings. We may request additional information to investigate disputes, and you agree to cooperate with reasonable requests during the process.

12. Changes to These Terms

We may change these Terms at any time, and changes become effective immediately upon posting on the platform. Where we consider a change material, we may provide notice through the platform interface, by email, or by other reasonable communication methods linked to your account profile. It is your responsibility to review the Terms periodically and understand the current version that applies to your use. If you do not agree to any updated Terms, you must stop using the services and request account closure. Continued use after changes are posted constitutes acceptance of the revised Terms.

13. Contact and Support

For questions about these Terms, account verification, deposit and withdrawal issues, bonuses, or responsible gambling tools, you can reach our support team through Contact. We aim to provide 24/7 assistance in Bengali and English with a response target within 24 hours, though complex KYC, AML, or technical investigations may take longer. When contacting support, you should provide your registered phone number, relevant transaction IDs, and clear descriptions of the issue to speed up resolution. For general safety guidance and limit tools, you can also review Responsible Gambling for practical options.